Returns & Exchanges

At Icebreaker®, we stand by the quality of our natural merino wool apparel and offer a 30-day return policy for all unworn and unwashed items. If you are not completely satisfied with your purchase, we provide a straightforward process to ensure you find the perfect fit or receive a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.

• 3.
  Drop Off Package

  Take your package to the nearest authorized carrier location; ensure the barcode is visible and the package is properly sealed.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to the original payment method within 7-10 business days.